Refund Policy

Here’s a solid refund policy for your e-commerce business:

Refund Policy

Effective Date: March 14, 2025
Last Updated: March 14, 2025

At DKS, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free refund policy subject to the following terms and conditions.

1. Eligibility for Refund

Items must be returned within 7 days from the date of receipt.
Products must be unused, undamaged, and in their original packaging with all tags and labels intact.
Certain items such as perishable goods, intimate wear, personalized items, and clearance sale products are not eligible for a refund.

2. Refund Process

To initiate a refund, contact us at DKSlexicorn@gmail.com with your order details.
Our team will review your request and provide instructions on how to return the product.
Refunds will be processed once the returned item is received and inspected.

3. Refund Method

Approved refunds will be credited to the original payment method used for the purchase.
Refunds may take 5-10 business days to reflect in your account, depending on your bank or payment provider.

4. Return Shipping

Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect product received.
We recommend using a trackable shipping service to ensure your return is received.

5. Exchanges

We do not offer direct exchanges. If you need a different product, kindly request a refund and place a new order.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, first check with your bank or payment provider.
If the issue persists, contact us at DKSlexicorn@gmail.com for assistance.

7. Contact Information

For any refund-related queries, feel free to reach out to us:
📧 Email: DKSlexicorn@gmail.com
📞 Phone: 9433441423
📍 Address: Fortis Kidney Institute, 109A, Rash Behari Ave, Dover Terrace, Ballygunge, Kolkata, West Bengal 700029

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to this Refund Policy.

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